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Re: Setting Expectations
Posted to Shop Management Forum on 11/7/2016 2 Replies

Maybe it's worth THINKING about what reasonable customer expectations are:

1) If a part is installed, it was NEEDED, and would fix a problem. (No swaptronix!) 2) That the ORIGINAL PROBLEM the vehicle was brought in for will actually be solved. 3) That the re... Login to read more.

2 Replies Received (View Replies)