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Re: Customers, What they fail to tell you
Posted to Shop Management Forum on 7/11/2016 2 Replies

Yep question 'em like a homicide detective...ask the same question 3 different ways & be a little forceful but sly. Are you SURE- ABSOLUTELY SURE there was no noise at all? Steam or smoke? Ok lets go look under the hood real quick. The odor of a murdered engin... Login to read more.

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