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International Automotive Technicians Network
Re: Got an upset customer
Posted to Shop Management Forum on 10/23/2001 1 Reply

Open the door for the customer and tell them "Get Out".

Do what ever you have to do so you feel that you have made it fair for you and the customer. Then tell the customer that they need to find a new repair shop. If they give you any S..., tell them to "Get... Login to read more.

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