× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Exceptional Service (Installment Two)
Posted to Shop Management Forum on 11/26/2015

I see the attitude more and more often, that "I only have to get the water-pump in this thing", and I am going to ignore all the other stuff I see wrong, or neglected (often the same thing). Flat-rate can affect the attitude of techs this way, but it is not th... Login to read more.