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International Automotive Technicians Network
Re: Exceptional Service (Installment Two)
Posted to Shop Management Forum on 11/26/2015

Hi Mark,

Empathy, when simply defined, is to put yourself into someone's shoes. Anyone who thinks they can actually do such a thing, is mistaken in MO.

You can not see things through the belief window someone else has, or put another way, the type, or colo... Login to read more.