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Re: What's the Key to Exceptional Service? (installment one)
Posted to Shop Management Forum on 11/25/2015 1 Reply

Mark, your post speaks to something I know a bit about from my other life as an autism advocate. Empathy is indeed one's ability to put oneself in the shoes of another, and consider how they might feel at a particular moment.

That happens one of two ways - M... Login to read more.

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