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Re: What's the Key to Exceptional Service? (installment one)
Posted to Shop Management Forum on 11/25/2015 4 Replies

I don't disagree with anything you or Mark are saying. Just looking at it from a different point of view.

One of the definitions of a sociopath is the inability to feel empathy. That was the definition that I was thinking of when I typed that. Granted, I'm n... Login to read more.

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