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Re: What's the Key to Exceptional Service? (installment one)
Posted to Shop Management Forum on 11/25/2015 11 Replies

I'm going to start right off by disagreeing with you.

I think Empathy is something that we start with naturally. Watch kids, they get it. There are a few who are born without empathy, they are called sociopaths. Thankfully they are fairly rare.

We teach th... Login to read more.

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