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International Automotive Technicians Network
Re: Goodwill, Where Are The Limits
Posted to Shop Management Forum on 11/19/2015

Thanks to all who replied, many excellent points were brought out. I feel a bit differently than many on warranty. I do not see it as a marketing tool. What I prefer to do is under promise and over deliver. Sort of like promising the vehicle at 3 PM and having... Login to read more.