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International Automotive Technicians Network
Re: We guarantee your car will be fixed right, on time on budget
Posted to Shop Management Forum on 8/21/2015

I had several SMs, SAs and Dealer Principals at the VW dealership try to sell me this impossible mantra over my 26 years there. One (university-educated) new Systems Ops guy even wrote "ABSOLUTE Honesty and Integrity" on the chalkboard. I almost puked on the s... Login to read more.