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International Automotive Technicians Network
Re: Am I wrong in being matter-of-fact with customers?
Posted to Shop Management Forum on 8/16/2015

Andrew, I do the same. If the car is overall in good condition, but in need of such repairs to keep it going, I give customers the comparison of new car payments and repair costs. With the comparison scenario I remind the customer that it is their decision of ... Login to read more.