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International Automotive Technicians Network
Re: Policies and Procedures
Posted to Shop Management Forum on 8/14/2015 8 Replies

I won't say we never have dissatisfied customer - we all do occasionally. Every now and then someone asks for credit for a service they did not want or maybe were unhappy with. Much of the time, we give credit.

That said, we do not have a "anyone gets a refu... Login to read more.

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