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Re: Service writer 'A' vs. service writer 'B' -- phone quote
Posted to Shop Management Forum on 8/3/2015

I find that I can usually tell by how they respond when I tell them we need to look at it. If they say something along the lines of "well I know thats it so what if I just want you to change it" or "what if I bring my own master and have you put it in" but I h... Login to read more.