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International Automotive Technicians Network
Re: Okay management folks
Posted to Shop Management Forum on 7/28/2015

I read thru some of the replies.

Why dontcha just ask him what happened-??

Mr so and so was upset we couldn't deliver on time.

Then shut up and let him answer. If he's got any grey matter it'll sink in and he'll spill it all out if he trusts YOU.

That ... Login to read more.