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Re: Am I wrong in being matter-of-fact with customers?
Posted to Shop Management Forum on 7/25/2015 1 Reply

Your first step should be to prioritize the needs for your customer, so that the repairs can be done piecemeal. Any discount that you could give really wouldn't make any difference, anyway. 10% off still leaves too much to pay all at once.

Are you even autho... Login to read more.

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