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International Automotive Technicians Network
Re: Do you spend money on things that make people mad?
Posted to Shop Management Forum on 7/2/2015

Hi Mark,

Not getting a response from a contact form is a pet peeve of mine. As you state, it appears we are spending money to show we cannot meet their needs. I feel setting expectations may help. For instance, if we can respond in 24 hours, that should be ... Login to read more.