× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: A friend called me the other day
Posted to Shop Management Forum on 6/8/2015

[...trimmed text...]

Indeed, that's what the "A" and "B" customers are looking for-- a problem solver! The C&D customers are looking mainly for low price and convenience. They don't place much value on problem solving ab... Login to read more.