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Re: Lousy Customers...You Ask For Them...Why Gripe When They Show Up?
Posted to Shop Management Forum on 9/10/2001

Tom,

I could not agree with you more!!! I attended a fiscal management seminar many, many years ago, and will never forget what one of the instructors said: "Presentation is 90% of getting what you want". Since then everything we do is based on this premise,... Login to read more.