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International Automotive Technicians Network
Re: How do you address recommendations to your customers?
Posted to Shop Management Forum on 5/8/2015

I agree.

Back in the day, I had to talk to the customer, sell the work, order the parts, and complete the job. Most of my customers were "small town" regulars, and I always said, "Well if this was my moms (or dads) car, this is what we should do now, and thi... Login to read more.