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International Automotive Technicians Network
Re: How do you address recommendations to your customers?
Posted to Shop Management Forum on 5/7/2015

Hi Ruben,

It is easy to talk about other things "IF" the customer already knows you will be looking for other things. You need to tell them you will be looking, and what you will be looking at, if they don't already know your shop policy. This should be done... Login to read more.