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International Automotive Technicians Network
Re: How do you not be rude to some people?
Posted to Shop Management Forum on 4/9/2015

We often get those kinds of calls when people have been shocked by a recommendation list at the dealer. They ask me what it will cost. I ask if the dealer gave them a quote. They usually say yes. I then say, they have a general idea what the work the dealer de... Login to read more.