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Re: Expectations, Service Levels or Different Strokes
Posted to Shop Management Forum on 4/9/2015

I think all businesses are like that to a degree. I'm thinking hotel or motor lodge. At one end of the scale we have butler & concierge level of service for VIP's etc. I'm thinking 5 stars. At the other end of the scale we have truck stops with bedbugs. I'm th... Login to read more.