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Re: Expectations, Service Levels or Different Strokes
Posted to Shop Management Forum on 3/30/2015 1 Reply

Louis,

I agree completely but my point was that going out to eat, whether it is to McDonalds or to Ruth Chris Steak House, is something that a person wants to do. Nobody, including myself, WANTS to have to get a car repaired or maintained. I know that it has... Login to read more.

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