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International Automotive Technicians Network
Re: SUGGESTIONS ON CUSTOMER SUPPLIED PARTS POLICY
Posted to Shop Management Forum on 2/25/2015

The shop I work for discourages customers bringing their own parts but if we do install them, the customer is told ahead of time there is NO warranty. They sign a waiver and away they go. I'm sure if the hammer ever dropped, we would pay the difference in cour... Login to read more.