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International Automotive Technicians Network
Re: SUGGESTIONS ON CUSTOMER SUPPLIED PARTS POLICY
Posted to Shop Management Forum on 2/25/2015

Simple method is to make the charge the same whether they bring parts or not.

Their part, no warranty. Higher labor cost

Your part, warranty. "Standard" labor cost.

How you describe this has a lot to do with making the sale. It worked for me the times I ... Login to read more.