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International Automotive Technicians Network
Re: you dont have to lie to me
Posted to Shop Management Forum on 2/2/2015

When I get the chance (don't do phones much anymore), I would ask them if they needed a tow truck and where I could send it.

Usually was enough.

Except for the calls from/for the Highway patrol or police charities, Then I just tell them to "shoot-em". That... Login to read more.