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Re: High Quotes, Or Unrealistic Customer Expectations?
Posted to Shop Management Forum on 1/15/2015 1 Reply

That is why for everything, I look it up on our system, and have no issue if the customer is looking right over my shoulder. Yesterday, '10 Mitsubishi Raider water pump, I showed him our system shows 1.9 hours. Yes it is a guide, but we aren't pulling numbers ... Login to read more.

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