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Re: High Quotes, Or Unrealistic Customer Expectations?
Posted to Shop Management Forum on 1/14/2015

Seriously, we had a guy (non-customer) with a V8 bmw X5 who wanted us to watch a 9 minute YouTube video about replacing the coolant pipe under the intake. Because the repair was condensed into a short video, he was convinced that labor estimates were dishonest... Login to read more.