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International Automotive Technicians Network
Re: Standing Out From The Crowd
Posted to Shop Management Forum on 9/8/2014

We send out Thank You cards after a customer picks up his/her car, if they spend more than $400 on a repair we include a scratch off lottery ticket, if they spend over $800 we include a $5.00 Starbucks gift card.

We do a follow up call a week af... Login to read more.