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International Automotive Technicians Network
Re: One Star Reviews and What They Mean
Posted to Shop Management Forum on 7/24/2014

A 2011 study (Harvard) showed that an additional Yelp star is worth about 5-9% in revenue growth. If you do $1M in sales, that is $50,000 to $90,000 per year. I'm very jealous of our Yelp rating and watch it carefully. The fairness or accuracy of ... Login to read more.