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International Automotive Technicians Network
Re: Approach to non-verified concerns
Posted to Shop Management Forum on 7/19/2014

If it is a concern with a noise, I ask customer for a test drive, if he can't duplicate it for me, and nothing is loose underneath, he can come back when it gets worse.

And if it is one of those intermittent faint creaks when hitting a pot hole at 20 mph, go... Login to read more.