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International Automotive Technicians Network
Re: Engine knocks, customer upset with us
Posted to Shop Management Forum on 7/18/2014

I think there is more to this story myself.

I can say this, in my daily business, if a customer called me and they had been here for repairs within the last 6 months, I would probably go get the vehicle myself and tow it in, rather than tell the customer to ... Login to read more.