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International Automotive Technicians Network
Re: Engine knocks, customer upset with us
Posted to Shop Management Forum on 7/18/2014

In my view, it is poor communcation. Maybe the guy never called a tow truck before and dont know how. Did yhe SA offer him to send a tow truck? Did the SA gave him a tow truck company phone number?

Also, he is probably frustrated, and when you give h grieve ... Login to read more.