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Re: How do you handle damage to customer cars?
Posted to Shop Management Forum on 7/14/2014 3 Replies

John,

What a awesome blog. You certainly opened my eyes to the 'grey' areas.

I always thought about Louis's policies. The link below has the whole story and why he assumes responsibility even though he knows he did not cause the damage.

[...] [[...]] Login to read more.

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