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Re: Right and Wrong, or What's Best?
Posted to Shop Management Forum on 7/4/2014 2 Replies

Each case is individual and you must use your best judgement.

Goodwill SHOULD be used for three purposes

1) To keep good customers happy

2) To encourage trust from consumers

3) To fix screw-ups

It should NOT be used to silence bad customers. If I am... Login to read more.

2 Replies Received (View Replies)