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International Automotive Technicians Network
Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/23/2014 1 Reply

Thirty something years ago I wasn't so entrenched in the policy I now try(hard) to follow....I do still make the rare exception...Depends® on their attitude and willingness to pay the "bring your own parts surcharge" ...but HEY !...It's my shop...and I ca... Login to read more.

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