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Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/23/2014 10 Replies

We played that same "what I really mean" game when we worked for an excessively bonus-conscience dealership service manager. (Sorry to derail your thread,but I just found the old paper in my tool box a couple weeks [...] "sorta" fits here.)

SM: "Ken,why aren... Login to read more.

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