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International Automotive Technicians Network
Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/23/2014

The "tune-up" part is close to our #1 here. They come in saying they need a tune-up, which translates to, the MIL/CEL is on, and it suddenly started running bad. I would say 80% of no-starts come in with customer changed plugs, filters, and half of them will t... Login to read more.