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International Automotive Technicians Network
Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/22/2014

"I would do it myself but I just don't have the time." - I won't pay very much for something I could do myself.

"My car needs a new _________ how much just to install it?" - the kid at the Zone scanned it and I now have a part that won't fit is not needed or... Login to read more.