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International Automotive Technicians Network
Re: Customers: What they really mean to say
Posted to Shop Management Forum on 6/22/2014

You did well, have heard them all, I think.

My favorite is "how much for a tune-up?" Translation: "It don't run right & I don't want to pay for a diagnosis"

or...

"Here's the code, how much to fix it?, I had it diagnosed already"

Translation:

"Autozo... Login to read more.