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Re: The Customer Is Always Right, or Are They?
Posted to Shop Management Forum on 6/12/2014 2 Replies

Hi John,

Thanks for the reply and I think this is a different, but equally important issue. I would never expect the client to know what is wrong with a vehicle. We only want the symptoms, not what they think is wrong. This is why we will not quote prices on... Login to read more.

2 Replies Received (View Replies)