× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Customer Service Issues
Posted to Shop Management Forum on 5/15/2014

[...trimmed text...]

You're not charging enough for parts mark-up.

You're catering to, and attracting, the wrong customers.

If you think they might be trainable, fine. But don't spend too much time, but don't lose an... Login to read more.