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Re: Dealing with 'Basket Cases' and Customers
Posted to Shop Management Forum on 5/3/2014

Love the puzzle analogy. Best one I saw was when I was working at a Mack and Volvo dealer. A VLN660 comes in on the hook. Customer followed in a pickup. Dirty farm type truck. Still has straw in the back. Has a LOT of parts. Turns out that his Volvo diesel eng... Login to read more.