× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Dealing with 'Basket Cases' and Customers
Posted to Shop Management Forum on 5/2/2014 1 Reply

Hi Dan,

Noticed your "not any longer" on the company policy on basket cases. Lately, I have been giving serious thought on 20-80 and 80-20 rules. I know you know them; make most of your money on 20% of your clients and then the reverse -- the lower 20% cons... Login to read more.

1 Replies Received (View Replies)