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Re: Customer service - making time for the little things.
Posted to Shop Management Forum on 7/4/2001 2 Replies

That, my friend, is the reason you have people bringing them back to you for 60Ks and the like. I'll also bet that a few of your regulars aren't above stuffing a few greenbacks in your pocket when they pick up their car or drop off something nice around Christ... Login to read more.

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