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Re: Customer service - making time for the little things.
Posted to Shop Management Forum on 7/3/2001 1 Reply

Hi Eric,

I have plugged tires for as many years as I have been wrenching, without a problem. I do inform the customer that it is meant as a temporary repair though.

In this case, the rear tires at at the wear bars and she was informed to go get a set of ne... Login to read more.

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