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International Automotive Technicians Network
Re: customer follow up.verbally
Posted to Shop Management Forum on 3/16/2014

I'm with Ed on this one. I call a ton of my customers from my cell and a lot (over 90%) respond with texts to my calls or my texts. I usually shoot them a text asking if everything is good and they are happy after about 3-4 days. It's worked really well, might... Login to read more.