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Re: Customer Service
Posted to Shop Management Forum on 3/12/2014 7 Replies

Over 30 years ago I got dispatched a warranty job that said: "Repair Exhaust Leak - Fifth Time"

The customer had already been in four separate times complaining of an exhaust leak. Each time she was assured that we would fix the problem and asked to wait in ... Login to read more.

7 Replies Received (View Replies)