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International Automotive Technicians Network
Re: Customer Loyalty Programs
Posted to Shop Management Forum on 2/3/2014

Yeah thats totally an effect of it. I've actually had people say/ask/accuse me of just upping a rate to cover a discount. I do take offence to it, but dont outwardly show it, just cause a defensive reaction can cause them to "be in the right".

Lots of my reg... Login to read more.