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International Automotive Technicians Network
Re: Customer Loyalty Programs
Posted to Shop Management Forum on 1/31/2014

Oh yes, that is so. A $19.99 oil change couponer vs. a Full synthetic oil changer are two very different types of customer with different habits. In general, the couponer won't do as much maintenance work and in my area it brings in rotboxes and shitboxes.... Login to read more.